Member, Experience Marketing Association
Past Chairman of the Board, Experience Marketing Association
Steve has designed Caller Experience Marketing programs for hundreds of brands throughout the United States and abroad. He developed our Caller Experience Audit process as well and oversees its execution. BusinessVoice is one of the few agencies in the world that delivers the type of valuable information this service uncovers.
Steve says, “I’m passionate about introducing the concept of Caller Experience Marketing to brands of all sizes that, more often than not, have never given much attention – if any – to this channel.”
Steve has been a featured speaker at industry conferences, and has served on the Board of Directors for the Caller Experience Marketing industry’s international trade association.
He has also consistently earned the President’s Club award, our internal acknowledgment of MadAveGroup employees who achieve specific goals.
Steve enjoys spending time outdoors, especially with his wife Jackie and their children Sydney, Lucy, and Jake.