Contact Center Solutions

If something’s worth doing, it’s worth doing right. Call processing tools, such as Automated Attendant, Interactive Response, and Automatic Call Distribution systems allow you to handle high call volumes and direct customers based on their needs, all while cutting your labor costs. But if the voice prompts that callers hear are too long, confusing, or poorly written or recorded, your contact center recordings can do more harm to your brand than good. They can leave callers feeling frustrated, unvalued and disconnected from your business.

CEMA can create contact center recording that impress and empower your callers. We’ll develop scripts that are tailored to your specific call flow and goals, and then record them using the professional voice talent who best represents your company. The end result is a professional, efficient front-end telephone experience that’s consistent with your brand image.

Your business will benefit from reduced caller abandonment, shorter transaction times, and lower levels of staff and caller stress. And, with our ongoing content management, we ensure that your contact center recordings remain relevant and effective as your customers and business continue to change and grow.

Whether you’re looking to improve your current contact center Recordings or you’d like to automate your call processing, we can take your on-the-phone experience to the next level.

Case Studies: Premier