On The Phone

Communication methods have changed dramatically since the dawn of the Internet age, but the telephone is still one of the most effective tools for working with customers. As with other touchpoints, the telephone allows you the opportunity to inform, support, even excite your customers. CEMA provides you with everything necessary to convert your telephone system into an effective marketing, customer service, and branding tool, from TeleGreeting and Caller Experience Marketing to Contact Center Recordings and Telephone Skills and Etiquette Training. No matter how much you rely on web-based tools, remember: there’s no substitute for talking with a real person in real time. Keep your callers engaged with CEMA’s comprehensive services.